Collection and use of information
If you do not become a registered user of Filmlounge, the information we collect from you is limited. We log your IP address in order to help diagnose problems with our servers, administer this Website and track usage statistics. Your IP address may vary each time you visit, or it may be the same, depending on the type of internet connection. Either way, it would be extremely difficult for us to identify you through your IP address, and we make no attempt to do so. If you reach this Website by clicking on a link or advertisement on another website, then we also log that information. All of this information is collected and used only in aggregate; that is, it entered into our database, where we can use it to generate overall reports on our visitors, but not reports about individual visitors. If you choose to become a registered user of Filmlounge, you will be able to take advantage of all of the features of this Website. Filmlounge collects some or all of the personally identifiable information set out below when you subscribe to the Filmlounge serviceregister as a Member of Filmlounge, when you access and use this Website and/or when you use Filmlounge’s products and/or services. The information we collect will vary depending on the circumstances, e.g., if you download film content, we will collect most of this information.
What we DON'T collect
Credit Card and payment details. (we use PayPal Merchant Services, and as such they securely hold all details so we don't have to.)
What we collect
- Full name
- Email address
- Telephone number/Mobile telephone number
How we use it
- To pay your purchase
- To communicate with you regarding your purchase of Filmlounge’s products or services -related matters
- To provide you with order and billing history information
- To contact you about the products and/or services on this Website in which you have expressed an interest
- To email you offers, news and information.
- To send you samples of, or marketing materials relating to, third party products or services which we believe may be of interest to you. Please note that at no time is it necessary for us to provide your personally identifiable information to third parties in order to send you these materials
To improve services and enhance personalisation, we may periodically obtain information about you from other third party sources from whom we have lawfully obtained this data and add it to your registration information. Additionally, authorised Filmlounge personnel may update your registration information to accurately reflect any new information included in any communications received from you.
All information you provide to us is stored in the EU only on secure servers that are protected in secure facilities including firewall protection and located in those countries that form part of the European Economic Area or are considered to provide adequate protection for personal information under the European Union Data Protection Directive (95/46/EC).
Information sharing and disclosure
We do not store credit card details nor do we share customer details with any 3rd parties without your express knowledge and consent
Filmlounge is committed to protecting your personal information. We will not disclose your personally identifiable information to third parties without your consent except:
1. Where Filmlounge is required by law to disclose information to third parties;
2. Where the disclosure is necessary for the performance of our operations (eg. mail delivery, hosting services, protecting us from fraud, and payment of your account); or
Security and prevention against loss, misuse or alteration of information
Filmlounge has implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorised access or improper use. We will continue to enhance our security procedures as new technology becomes available. For transmitting your personal information to us, we use a secure server with a 128256-bit SSL certificate from Verisign Thwate which encrypts all of your personal information. This encryption process ensures that the information you give us is protected against unauthorised use. While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Your Filmlounge account information is password-protected for your privacy and security. You can play an important role in keeping your personal information secure by maintaining the confidentiality of your password used on the Filmlounge website. We recommend that you change your password from time to time for additional security. Please advise us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security. Access authorisation is granted only to key Filmlounge staff only and to our agents or subcontractors if necessary for the performance of our operations or for them to provide services to us. Any information accessed by those agents or subcontractors is required to be kept confidential and secure and is not permitted to be used for any purpose except to provide their services to us. Backups are run to prevent loss of information, and our Internet servers are housed in secure facilities.
Your ability to edit and cancel your account
You can access “My account” section from every page on this Website to update and correct the personal details that we gathered when you subscribed registered. You must be logged in to access this information. All information is password-protected so no one can access the information but you. If you decide to cancel your Filmlounge subscription, your account will be deactivated immediately once we have receive a confirmation email from you. However we are required to may retain your information for accounting and taxation business, operational and administrative purposes and in accordance with applicable laws.
Filmlounge’s contact details
(Attention: Privacy Officer)
Filmlounge (London) Limited
9 Wimpole Street